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          Support

          Warranty Policy

          Maiwe provides maintenance and repair services for both warranty and out-of-warranty products, and 7*24h*365 online support service for all of our customers.

          The warranty period according to varies products varies as below:

          Category

            Product Line

          Warranty Period

          Industrial Ethernet Switch

          Layer 3 Backbone Industrial Ethernet Switches

          5 years

          Layer 2 Rack Mount Managed Industrial Ethernet Switches

          5 years

          Layer 2 Din-rail Managed Industrial Ethernet Switches

          5 years

          Layer 2 Rack Mount Unmanaged Industrial Ethernet Switches

          5 years

          Layer 2 Din-rail Unmanaged Industrial Ethernet Switches

          5 years

          Industrial Media Converter

          Industrial Media Converters

          5 years

          Embedded Modules

          Embedded Industrial Ethernet Switches

          5 years

          Embedded Industrial Ethernet Switch Modules

          5 years

          Embedded Industrial Ethernet Extenders

          5 years

          Device Networking Product

          Serial Device Servers

          1 years

          RS232/422/422 Fiber Modems

          1 years

          RS232/485/422 Serial Converters

          1 years

          USB to RS-232/485/422 Converters

          1 years

          RS232/485/422 Serial Isolated Repeaters

          1 years

          Network Lighting Arrester

          1 years

          Market Oriented Switch

          By-Pass Switches

          5 years

          Admas Series Switches

          5 years

          POE Switches

          5 years

          Fiber Module

          Fiber Modules

          5 years


          Freight Cost Methods:

           Warranty Period

          Service

           Sending to Maiwe

          Returning to customer

          DOA

          Replaced /repaired / return

          Maiwe

          Maiwe

          In  Warranty

          Repaired

          Customer

          Maiwe

          Out warranty

          Repaired

          Customer

          Customer

          * DOA (Defect on Arrival): A product is found to be defective within 3 months from the shipping date from Maiwe.



          RMA Flow Chart:

          Warranty Exclusions

          This warranty does not cover

          1. Out of warranty period.

          2. Changing the hardware and software of the product without the Maiwe's authorization.

          3. Defects resulting from usage of the product or accessories not in accordance with Maiwe user manual.

          4. Defects resulting from any service, maintenance or repair executed by a third part other than     Maiwe, service provider or third party authorized by Maiwe.

          5.Defects resulting from natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.



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