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      Warranty

      Warranty policy

      MAIWE is committed to providing high-quality products and best-in-class customer service. All products come with factory warranty from 1 year to 5 years, effective from the date of delivery, in which MAIWE will repair or replace any defective product. Out-of-warranty products will be charged for parts and labor for repair.

      Category

      Product Line

      Warranty Period

      Industrial Ethernet Switchs

      Industrial Ethernet Switches

      5 years

      Marketing Oriented Switch

      EN50155 Ethernet Switches

      5 years

      IEC61850 Ethernet Switches

      5 years

      Embedded Ethernet Switches

      5 years

      By-Pass Switches

      5 years

      POE Switches

      5 years

      Embedded Modules

      Embedded Industrial Ethernet Switch Modules

      5 years

      Embedded Industrial Controller Modules

      5 years

      Industrial Device Networking

      Serial Device Servers

      5 years

      Serial to Fiber Modems

      5 years

      Serial Converters

      5 years

      USB to Serial Converters

      5 years

      Serial Isolator/Repeaters

      5 years

      Network Lighting Arrester

      5 years

      Industrial Wireless

      Industrial Wireless

      5 years

      Accessories

      Accessories

      1 years

      Warranty Exclusions

      This warranty does not cover:

      1. Out of warranty period.
      2. Changing the hardware and software of the product without the MAIWE's authorization.
      3. Defects resulting from usage of the product or accessories not in accordance with MAIWE user manual.
      4. Defects resulting from any service, maintenance or repair executed by a third part other than MAIWE, service provider or third party authorized by MAIWE.
      5. Defects resulting from natural disaster, including but not limited to lightning, flooding, earthquake, fire, etc.
      6. Software products.

      Warranty Period

      Service

      Sending to Maiwe

      Returning to customer

      DOA

      Replaced /repaired / return

      Maiwe

      Maiwe

      In Warranty

      Repaired

      Customer

      Maiwe

      Out warranty

      Repaired

      Customer

      Customer

      * DOA (Defect on Arrival): A product is found to be defective within 3 months from the shipping date from MAIWE.

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